The Employee Engagement Alliance Limited ("EEA") is a company incorporated and registered in England with company number 09452418  whose registered office is at 77-79 Stoneleigh Broadway, Epsom, Surrey KT17 2HP.

This is the eea.com web site. Your use of this web site is subject to the following terms and conditions which you are deemed to accept each time you use the web site. We reserve the right, at our discretion, to update and/or revise these terms and conditions at any time.

1.Terms & Conditions

  1. All material included in our web site is intended for information purposes only and does not represent advice. The information in our web site has not been written to meet your individual requirements and no user should act or refrain from acting on such information without first verifying the information and as necessary obtaining professional advice.
  2. The EEA is providing this web site on an “as is” basis and makes no representations or warranties of any kind with respect to this web site or its contents. Without limitation to the foregoing EEA does not represent or warrant that the information accessible via this web site is accurate, complete or suitable for any purpose.
  3. The EEA expressly disclaims all liability for any direct, indirect or consequential loss or damage occasioned from the use or inability to use this web site whether directly or indirectly resulting from inaccuracies, defects, errors, whether typographical or otherwise, omissions, out of date information or otherwise, even if such loss was reasonably foreseeable and the EEA had been advised of the possibility of the same. Consequential and indirect loss and damage shall include but not be limited to loss of profits, loss of goodwill, and wasted expenditure.
  4. The user agrees that material downloaded or otherwise accessed through the use of this web site is obtained entirely at the user’s own risk and that the user will be entirely responsible for any resulting damage to software or computer systems and/or any resulting loss of data, even if such loss and damage was reasonably foreseeable and the EEA had been advised of the possibility of the same.
  5. While we use all reasonable endeavours to make the web site available, errors, omissions, interruptions of services and delays may occur at any time. The EEA does not accept any liability arising from such errors, omissions, interruptions or delays or any ongoing obligation or responsibility to operate this web site (or any particular part of it) or to provide any of the services offered on this web site.
  6. The EEA does not accept any liability in connection with any third party web sites that can be accessed through this web site and does not endorse or approve the contents of any such site.
  7. Nothing in these terms and conditions shall exclude the EEA’s liability for death or personal injury resulting from its negligence.
  8. The rights in material on this web site are protected by international copyright, software and trademark laws and you agree to use this web site in a way which does not infringe these rights. You may copy material on this web site for your own private domestic or internal business purpose, but no copying for any commercial or business use is permitted.
  9. You agree that we may collect, store and use information about you in accordance with our privacy policy. You acknowledge and agree to be bound by the terms of our privacy policy.
  10. Certain areas of this web site are subject to additional terms and conditions. By using such areas, or any part thereof, you agree to be bound by the additional terms of use applicable to such areas.
  11. You must not under any circumstances seek to undermine the security of the web site or any information submitted to or available through it.
  12. We may terminate any registration and/or deny you access to the web site or any part of it (including any services, goods or information available on or through the web site) at any time in our absolute discretion and without any explanation or notification.
  13. If any provision of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision shall not affect the validity of the remaining provisions which shall remain in full force and effect.
  14. The EEA’s omission to exercise any right under these terms and conditions shall not constitute a waiver of any such right unless expressly accepted by the EEA in writing.
  15. These terms and conditions shall be governed by and construed in accordance with the law of England and Wales and the user and the EEA agree to submit any dispute arising out of the use of this web site to the exclusive jurisdiction of the courts of England and Wales.

2. Privacy Policy

Use of this website by you constitutes acceptance by you of this Privacy Policy. If you do not wish to accept this Privacy Policy, please leave this website immediately.

This privacy policy governs this website at eea.com. Other sites to which this website may be linked are not covered by this policy.

This privacy policy covers only information which is collected by the EEA from this website.

a. General Policy

The EEA respects your privacy. Any information that you give us helps us to provide you with the services that we supply.

We do not disclose to other third parties any of the information you supply unless authorised by you to do so or if required by law. We may share certain aggregate information with selected third parties but we do not disclose individual names or any identifying information.

b. Registration

It is not necessary for you to register with us in order to access this website or purchase events or training courses with the exception of certain areas which are reserved for the EEA members only and for which registration is required.

c. Data Protection

The EEA complies with the Data Protection Act 1998. It is the data controller and sole owner of any personal data collected on this website. We will process any data which you provide to us when using this website in accordance with UK data protection legislation.

The EEA does not sell, share or transfer this information except as set out in this privacy policy. However, the EEA may contact you with useful and interesting additional information regarding our services.

d. Changes to Privacy Policy

We reserve the right to revise this privacy policy at any time. If this privacy policy changes in any way, we will place an updated version on this page. You should review this page regularly to ensure you are aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

By using this website you consent to the collection and use of your personal information in the manner set out above.

3. Membership Terms and Conditions

Involvement by suppliers and vendors

The EEA is designed for Employee Engagement Professionals and is therefore intended to be a vendor-neutral environment. Members and vendors are therefore advised not to carry out any activities that attempt to sell their solutions to our members in any way as this will result in termination of membership.

a. Individual Memberships

Individual membership belongs to the individual and not the organisation, regardless of who pays for the membership.

b. Corporate Memberships

Corporate memberships are intended for employees of the named company and are arranged for organisations with up to ten or more individual members.

Corporate members require a named Corporate Member Representative who is authorised to apply for the EEA Corporate Membership. It is the Corporate Member Representative’s responsibility to ensure that details of the individual members provided to the EEA are correct upon registration.

It is the Corporate Member Representative’s responsibility to inform us of any employment status changes so that our records are kept up to date.

We reserve the right to refuse application for membership or terminate membership if members do not comply with our Terms of Use. This would result in no refund of subscription, event or training fees or other costs being paid.

The EEA may decide to increase membership fees at any time. All members will be made aware prior to their renewal date of such changes.

Membership Renewal and Cancellation Terms

a. Automatic Renewal Terms:

The EEA is an on-going subscription service so your membership is continuous and will be renewed automatically at the end of each membership period. We will use the payment method currently associated with your account. If your credit or debit account has been closed or your payment method is otherwise invalid, your subscription may not renew. If you would like to stop the subscription from automatically renewing, you can do so at any time by logging into your account on the eea.com website, clicking the down  arrow next to your username, and selecting “Profile”. Click the “Subscription” tab, then untick the renewal box.

If you are a member, we will send you an electronic reminder towards the end of your membership term to advise you of the new subscription. We will not be liable for any non-receipt of communication from us, including non-receipt of the renewal reminder. You are required to inform us if you change your correspondence address (both email and postal).

b. Cancellation Terms/Cooling off period:

Membership cancellations received within 7 days of registration will be eligible to receive a full refund. Cancellations received after the stated deadline or mid-term will not be eligible for a refund.

Refunds will be credited back to the original credit or debit card used for payment.

Members are not permitted to use the MEEA Designatory Letters for the purposes of self-promotion on any of their organisational materials, including website, once membership has been terminated.

We reserve the right to refuse renewal of membership if members do not comply with our Terms of Use. This would result in no refund of subscription, event or training fees or other costs being paid.

5. Training and Events Cancellation Terms

a. Events Cancellation Terms:

7 days  before the EEA run event, where payment is made via this website, will be eligible for a full refund. Cancellation of bookings received between 7 days and 72 hours before an event will be eligible for a 50% refund. Cancellation of booking less than 72 hours before the event will not be eligible for a refund. Events booked direct with a third party will be subject to their cancellation policy and EEA will have no liability for any such financial transaction.

Refunds will be credited back to the original credit or debit card used for payment.

Resale of the events tickets is strictly prohibited.

b. Training Cancellation Terms:

The EEA does not offer any refunds on training courses booked, only a transfer (of the same cost value) is eligible. Training booked direct with a third party will be subject to their cancellation policy and EEA will have no liability for any such financial transaction.

If you would like to cancel an event or training, you can do so at any time by logging into your account on the eea.com website, clicking the down arrow next to your username, and selecting “My events” and then clicking the “Cancel” button.

The EEA reserves the right to amend or cancel any event or training, event or training times and dates, or published prices. Changes to event or training times and dates will be advised before the start date and any training or event paid in full will not be subject to the increased price. Any travel costs incurred are the delegate’s responsibility. The EEA does not accept any liability for reimbursement of travel costs.

c. Training Transfer Policy:

One transfer to another course is permitted per place booked, if the request to transfer is made 3 days or more before the course without incurring a fee (the course must be of the same cost value). The EEA will hold the value of  the course fee on account. This must be used within six months of  the date of cancellation or transfer request. If not used within the given time period delegates will lose the funds. For any cancellation or transfer request made less than 72 hours before the booked training, a charge of £100 (per person, per course) will be incurred.

A fee of £100 will be charged to delegates who fail to attend training sessions to which they are registered.

d. Bespoke Training Transfer Policy:

Due to the care and extra work that trainers devote to tailored bespoke courses there is a fee incurred from any last minute cancellation or date change requests for Bespoke Training. The EEA must be notified within 7 working days before the session is due to commence.  For any cancellation or date change request made thereafter, a charge of £500+vat (per bespoke course) will be incurred.

e. Transfer Procedure:

All transfer requests should be made in writing to [email protected] during office hours (09:00 - 18:00).

In the meantime, if you have any queries please email [email protected] or call 0203 002 0244

Resale of the training tickets is strictly prohibited.

6. Payment Terms and Conditions

All payments may be made by credit or debit card using the Stripe (https://stripe.com/gb) secure online payment process.

Please note that if you do not provide accurate details (including type of card and number) or your credit card company does not authorise payment when subscribing for a membership or making a booking, your purchase will be deemed void. The EEA will not accept any liability for costs incurred as a result of purchases deemed void in this manner.

Corporate memberships may also be paid by BACS or cheque. If you wish to pay in this way please contact [email protected] Payments made after the due date will incur an administration fee of £25 plus VAT and interest on the outstanding balance at 4% above the Bank of England base rate.

7. Content Disclaimer Terms and Conditions

Content published on the eea.com website may be owned by the EEA or others, including members of the EEA or other third parties (“Third Party Content”). The EEA makes no claim of ownership in connection with Third Party Content and makes fair use of such content.

If you object to the publication of any material placed on the eea.com website (or on any other platform which belongs to the EEA) please let us know by contacting us and we will take whatever action we deem appropriate.

Please note that the EEA does not verify the accuracy of the information it supplies from content published on the eea.com website (or on any other platform which belongs to the EEA). Diligence and care should be taken when usi

ng the information.

Please download content carefully because you will be responsible for any damage to your computer system that may result.

8. User Contributing Content Submission Terms and Conditions

The EEA encourages members to exchange and submit stimulating and informative contributing content (e.g. reports, opinions, articles, white papers, commentary, videos, blog posts, infographics, etc.) on the eea.com website (or any other platform belonging to the EEA) that relate to the subject of Employee Engagement. When submitting user content you agree that you are fully responsible for the content that you submit which means that if you provide content in breach of these terms, you may be required to compensate anyone who suffers as a result. Any content you submit the the EEA will:

  • be factually accurate and/or be your genuinely held belief or opinion that is based on facts
  • not be defamatory, obscene, offensive or unlawful in any way
  • not infringe the copyright, trademarks or any other intellectual property rights of another person
  • not violate a person’s right to privacy
  • not hateful or intended to intimidate or harass, or be derogatory in any way
  • not promote your own or your employer’s business, or otherwise include advertising or promotional material

When submitting content, you must only share your own original work or if your content does contain the work(s) of others you must have obtained the necessary permissions to use that material.

For any content that you submit, you grant the EEA non-exclusive license or permission to use the content or information for the EEA marketing materials, campaigning purposes or incorporate into other works.

The EEA takes no responsibility for any user submitted content and has the right to edit or delete the content you provide that we deem inappropriate at any time at our sole discretion, although we have no obligation to review the information provided. We further reserve the right, in our sole discretion, to remove a user’s privilege to post content on our site. We may reject or remove any comment at any time, with or without notice to you.

9. Reviews, Ratings and Comments Terms and Conditions

Please be aware that by submitting reviews, ratings and comments by email, postings on the eea.com website (or any other platform which belongs to the EEA) or otherwise, including questions, suggestions, ideas or the like contained in any submissions, you grant the EEA royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised, for any purpose; and (b) use the name that you submit in connection with such Submission. You acknowledge that the EEA may choose to provide attribution of your comments or reviews at our discretion. You further grant the EEA the right to pursue at law any person or entity that violates your or the EEA’s rights in the Submissions by a breach of this Agreement. You acknowledge and agree that Submissions are non-confidential and non-proprietary.

The EEA does not edit or control the reviews, ratings, comments or other user submissions posted or distributed on the eea.com website (or any other platform which belongs to the EEA), and will not be in any way responsible or liable for such submissions. The EEA nevertheless reserves the right for any reason in its sole discretion to remove without notice any reviews, ratings, comments or other user submissions.

10. Other important Terms and Conditions you need to know

Given the nature of the eea.com website and the wide range of information and services we provide, it’s possible that every now and again things may not go as planned. If the EEA make a mistake, we will do our best to put things right as soon as possible.

However, the EEA will not be liable to compensate you for any loss you may suffer as a result of:

  • any mistake we make with the content of the eea.com website
  • any parts of the eea.com website being unavailable or inaccessible
  • your use of any organisation’s website that you can access from the eea.com websites (including any purchase from that organisation and any use they make of the personal data you provide them)
  • the downloading of any material from the eea.com websites
  • the content added to the eea.com website by other people
  • inaccurate pricing information

11. Benchmarking Terms and Conditions

Please read the following terms and conditions carefully before using the EEA benchmarking service (“the Service”), so that you are aware of your legal rights and your obligations to the EEA.  Failure to comply with these terms will result in exclusion from future studies or reports.

a. Availability of the EEA Benchmarking Service:

Access to the Service is open to non-members and members of any company.

b. Use of the EEA Benchmarking Service and provision of Reports:

Once you have purchased this service you will be entitled to input the various information relating to your business and employees to be surveyed  (the “Raw Data”) subject to these terms and conditions.

The Raw Data shall be provided by you or another authorised representative of your organisation in line with any guidelines. You acknowledge that the benchmarking measurements and calculations that we perform with your Raw Data require a minimum level of Raw Data to be provided for each particular measurement or calculation. Therefore, you are encouraged to provide as much Raw Data as possible to achieve a minimum of 100 responses from employees for the results to be robust enough for Net Promoter calculation purposes. The EEA will not be responsible for response rates not meeting the minimum 100 responses target. A report will still be provided but the actual score will need to be viewed with caution if based on less than 100 responses. There will be no reduction in the fee (or other compensation) if responses are fewer than 100.  The EEA reserves the right to make any additional administration charges in the event that delays in providing raw data extends the survey work beyond  the applicable deadline.

You acknowledge that the EEA may discontinue certain elements of the Service where it deems appropriate, provided we give you reasonable notice of the discontinuation.

c. Provision of Reports and Raw Data and Survey Data:

We will use the Raw Data to carry out a survey. We will process the responses and provide you with a report setting out benchmarking information for your organisation. This will include a score for other businesses in your particular sector if available. You will only see the results of your own organisation. If you would like to see the aggregated results of other companies in your industry or or other industries you can purchase these reports. You will also be returned the anonymous Survey Data (excluding any respondent information or identification) which will include all verbatim comments.

d. Raw data provided by you:

You will be solely responsible for the accuracy, completeness and reliability of the Raw Data you provide. By submitting Raw Data that is inaccurate, incomplete or unreliable, you will be undermining the overall accuracy, completeness and reliability of the Service. The EEA will not be responsible for any use or decisions made based on the benchmarking information or Reports we provide to you as part of the Service.

You will ensure that:

  • You have all necessary legal consents, licences and permissions required to input the Raw Data and for us to process the Raw Data for benchmarking purposes as set out in these Terms; and
  • For the avoidance of doubt, you will comply with all relevant representations and warranties under the “User conduct” paragraph below in respect of the Raw Data.

The EEA is fully committed to ensure your Raw Data is kept confidential and secure at all times in accordance with best industry practice. We shall only use and process your Raw Data for the purposes of the Service (including for the purposes of carrying out the relevant measurements and calculations and formulating Reports). For the avoidance of doubt, we shall be entitled to use our calculations and measurements (based on your Raw Data) for the purposes of promoting the availability of the Service to third parties. In doing so, we shall ensure that you, as the source of the underlying Raw Data, and respondents remain anonymous and we shall use our best endeavours to ensure that it is not possible for third parties to identify you solely through the use of those measurements and calculations and any supporting information or comments that we include in or around the materials in which those measurements and calculations are used or displayed.

The EEA may also, as it deems appropriate, enter a set of dummy information in order to generate dummy report(s) for the purposes of promoting the availability of the Service to third parties.

e. User Conduct:

You represent and warrant that you will not:

  1. restrict, inhibit,  or prevent any other authorised user from using the Service
  2. upload any information, materials or other data (including the Raw Data) that contain a virus or other harmful component, or false indications of origin or statements of fact or any other material that is obscene, indecent, defamatory or in breach of any third party’s rights
  3. impersonate any person or entity or misrepresent your affiliation with any other person or entity
  4. engage in spamming, flooding, harvesting of email addresses or other personal information, spidering, screen scraping, database scraping, or any other activity with the purpose of obtaining lists of users or other information
  5. use the Service or Reports obtained via the Service to operate a revenue-generating service business
  6. attempt to gain unauthorised access to other computer systems through the Service or obtain (or attempt to obtain) any materials or information through any means not intentionally made available or provided for on the Service

If you breach or fail to comply with any of the representations and warranties set out under the “User Conduct” paragraph above, the EEA is entitled to:

  1. Immediately suspend your access to the Service and/or
  2. Immediately terminate your access to and membership of the EEA
f. Payment:

The Benchmarking Service can be used within the first six months from the original purchase date of the Service. If the six months have passed the Benchmarking service will not be processed and you will not be eligible for any refund.

All payments may be made by credit or debit card using the Stripe (https://stripe.com/gb) secure online payment process.

Please note that if you do not provide accurate details (including type of card and number) or your credit card company does not authorise payment, your purchase will be deemed void. The EEA will not accept any liability for costs incurred as a result of purchases deemed void in this manner.

g. Cancellation/Cooling off period:

Cancellations for the Benchmarking Service received within 7 days of purchase will be eligible to receive a full refund. Cancellations received after the stated deadline will not be eligible for a refund.

Refunds will be credited back to the original credit or debit card used for payment.

In the meantime, if you have any queries please email [email protected] or call +442030020244

h. Rights and Ownership:

The EEA will continue to own the data of results of the Benchmarking Service and Reports made available to you as part of the Service. The EEA may use this data, anonymously, for benchmarking studies, and these benchmarking studies may be made available by the EEA under separate terms. All data used in conducting benchmarking analysis will be in aggregate form only and will not contain confidential or personal information.

You may use the benchmarking information or Reports for any internal business purposes or external purposes (including marketing or other commercial purposes) but must acknowledge and cite all outputs with the EEA as the source author.

Resale of the results is strictly prohibited.