The Treehouse Sessions

  • February 5, 2020 8:30 am
  • Fenchurch. London

Not Available to Book

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Customer Experience – What does it really mean? Where do you start? And how do you get every employee onboard?

We’ve all heard the phrase ‘Customer Experience,’ yes? But what does it really mean? Where do you start? And how do you get every employee onboard?

Wonder no more, as our partners Masgroves host an event to share the inside stories of MoneypennyInnocent Drinks and Hall Brown Solicitors who deliver brilliant experiences every day. And they’re ready to share with you how they do it.



For your customer, their experience starts the moment they first contact you – by phone, online or by walking into your office or shop. How do you delight them from that very first touchpoint and every touchpoint, every time, after that? Do this and you shut out the competition, forever.

Join for:

– Real examples from companies renowned for delivering a brilliant customer experience

– Practical tips you can take away and use in your organisation

– Inspiring anecdotes, funny moments and one story that shows great customer experience stops for no man – not even Prince Charles!

– A different type of networking event, one with stories, chatter and much (much) more!


Moneypenny is the world’s largest outsourced communications business handling 15 million calls and live chats for 13,000 customers every year. They are also a great place to work, regularly appearing on the Sunday Times Best Companies to Work For list… which inspired the name of these events.

Moneypenny’s Wrexham office has been described by some as “the best office in the land.” So many reasons why but one is The Treehouse meeting room that overlooks the atrium. Not everyone can make it to Moneypenny, so we’re bringing Moneypenny to you!

Treehouse guests

Claire Smith

Head of Business Development, Moneypenny

Claire is passionate about customer service and the critical importance of creating a thriving business culture for the success and happiness of both the employer and the employee. She will discuss the Moneypenny success story; how they communicate with its employees, and the knock-on effect this has on the satisfaction of its clients.


We’re delighted to be partnering at this event with global legal business, DWF. A friend of Moneypenny, we’re grateful to them for allowing us to play in their home for a day.


Tony Cosgrove and Stuart Rhys Thomas

Masgroves is an internal communication agency. But more than that, they help companies deliver whatever their goal is – using only brilliant communication. It is the unheralded glue of any organisation and is how they’ve sky-rocketed engagement scores, met the toughest commercial challenges and put on events people clap out loud at.


20 Fenchurch Street

Join us at 20 Fenchurch Street, London’s famous ‘Walkie-Talkie’ building. Designed in 2004 by Rafael Viñoly, the world-renowned Uruguayan architect, his distinctive design has successfully turned the idea that buildings having to be smaller at the top on its head.

Visiting here will be an experience expansive views of London are showcased from every floor whilst innovative double-deck lifts increase capacity – and there is also the dedicated Sky Garden express lift to enjoy, too!

Who is this event for?

  • Senior decision makers
  • Operations directors
  • HR Directors
  • Those responsible for internal communications, employee engagement and customer experience

The venue.

20 Fenchurch St
London, UK